Client Success Manager

Simulmedia is transforming the way brands, marketers and agencies reach audiences. Our leading advertising platform, TV+, allows clients to unlock new viewers across linear TV, CTV and video games. From advanced data analytics to predictive modeling to real-time analytics and more, our cutting-edge tools make it easy for advertisers to deliver impactful campaigns that drive measurable outcomes. 

 

Our Client Success Manager is someone who has a passion for problem-solving and account management and is seeking a role with direct impact on the short- and long-term success of our clients’ business. Excellent communication and analytical skills are critical. The individual needs to be able to break down complex data-driven solutions with simplicity, think strategically about a client’s business to drive results through relevant campaigns, and liaise with stakeholders ranging from agency media planners and buyers to brand CMOs and CEOs.

 

Responsibilities:

●  Have a strong understanding of Simulmedia’s value proposition and product offerings

●  Understand customer business objectives and pain points (e.g., to tailor Simulmedia’s solutions to solve client challenges, etc.)

●  Have a deep comprehension of how marketers operate and make decisions

●  Collaborate with sales to evaluate potential partnerships (MSAs, SOWs, etc)

●  Serve as main day-to-day point of contact for clients, and partner with Sales to drive renewal revenue and new business opportunities

●  Define and own current account plans to drive client’s key performance metrics, while developing account growth plans to drive incremental renewal business

●  Craft compelling stories around data insights & analytics to demonstrate the value of Simulmedia’s TV+Ⓡ platform

●  Own client list and manage expectations/timelines, acting as the project manager with internal stakeholders

●  Deliver platform demos and custom analytics/reporting to prospective and current clients

●  Partner with planning and activation teams to to successfully and seamlessly deliver against nuanced campaign objectives

●  Proactively champion new product initiatives to enhance our differentiation in market, identifying emerging trends and opportunities through research and client engagement

● Attend and collaborate in onsite, in-person meetings on a regular daily basis

 

Qualifications:

●  3-5 years of client service experience in account management, media sales, marketing, advertising, or ad tech

●  3+ years of experience managing multiple client accounts simultaneously

●  Experience working with marketing decision-makers in companies as well as collaborating with agency partners

●  Track record of reaching and exceeding business targets

●  Detail-oriented, proactive, and organized

●  Strong verbal and written communication skills

●  Experience in interpreting data and sharing client analyses in a compelling format

●  People-driven, with strong interpersonal skills

●  Adaptable person who can deal with rapidly changing TV industry and thrives on working in a data-driven environment

●  Bonus: Experience in both linear TV and either CTV or programmatic video