Customer Service Specialist
suitsupply· Amsterdam, Netherlands·
As part of our dynamic Customer Service team, you’ll be at the heart of our mission, resolving inquiries, guiding purchases, and ensuring a seamless customer experience across all channels. We’re looking for people who bring curiosity, empathy, and a solution-driven mindset to their work. If you’re eager to learn and excited to contribute to a fast-growing company, we’d love to hear from you!
What you’ll do
- Communicate with international customers via WhatsApp, chat, email, and phone.
- Provide personalized advice on size, fit, and style to enhance each customer’s journey.
- Manage order-related questions, deliveries, and returns in a structured, accurate way.
- Use CRM and internal tools to track conversations, resolve cases, and deliver timely updates.
- Represent Suitsupply with a professional, helpful tone every time.
Who you are
- Experience in a customer-facing or support role, ideally in a fast-paced or digital environment.
- Tech-comfortable: confident using customer service platforms or learning new tools quickly.
- A strong communicator who writes clearly, listens actively, and adapts to customer tone.
- Curious and driven by a growth mindset; you take feedback and run with it.
- Accountable and proactive; you take ownership and follow through with care.
- Fluent in English; Dutch or French is a strong plus.
- Able to work 5 days a week on-site at our Suitsupply HQ.
- Flexibility to work evening and weekend shifts from home.
What you will get
- Autonomy: We empower you to take ownership, make meaningful decisions, and drive impact without layers of sign-off.
- Growth: We see your potential as a key asset. At Suitsupply, you’ll have abundant opportunities to learn, grow, and excel in a supportive environment that encourages development at every step.
- Corporate Social Responsibility: Our commitment to sustainability and ethical business is unwavering. We work exclusively with suppliers who uphold the highest standards, in alignment with the International Labour Organization.
- Style: Immerse yourself in a world of beautifully crafted, high-quality products, and enjoy a 40% discount on Suitsupply products.
- Compensation: We offer a competitive salary of €39,000–€44,000 annually, based on relevant skills and experience.