Customer Success Manager, North America - India

JumpCloud· Remote · Bangalore, India·1mo ago

Full-timeRemote

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description. This opportunity requires that you work a specific shift as this is a region specific role.

About JumpCloud®

JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.

JumpCloud is Intelligent, Secure IT.

About the Role

We are seeking a Customer Success Manager based in India to oversee a $3M+ Book of Business composed of US customers in the Commercial sector. This role is fully remote but will cover US working hours.

As a Customer Success Manager, you’ll be partnering closely with sales, support, product and engineering teams to deliver a world class customer experience. Partnering with Implementation services, you will oversee customer onboarding, working with customer stakeholders to achieve critical IT objectives in a timely fashion. You will act as a trusted advisor to customers, providing guidance that drives product adoption, driving health and identifying expansion opportunities that benefit your customer’s objectives. You will serve as the customer champion as the primary point of contact for all customer needs ensuring issues are receiving the proper attention, features are properly prioritized and sharing product updates that impact your customers’ environment.