EMEA Managing Director

Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters.

Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.

We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List.

The Role

We're opening a London office and need the person who's going to build it. Someone who can personally close EMEA deals and hire the team around them — who's done both before and wants to do it again, or is ready to take on the challenge.

What You'll Do

• Own the EMEA pipeline and revenue targets. Carry a personal quota and close deals yourself. This is a player-coach role — you are not delegating selling while the team gets built.

• Hire and manage the first EMEA AEs, CSMs, and support engineers for timezone coverage. You are building the org from scratch, which means you are also recruiting.

• Adapt Pylon's sales playbooks for European buyers — procurement cycles, GDPR sensitivity, and how selling to support and CX leaders differs in EMEA.

• Set up the London office. Start with co-working, then move into dedicated space as the team grows. Own local employment setup (EOR initially), vendor relationships, and the office budget.

• Be the voice of EMEA back to SF — relay product feedback, competitive intel, and regional feature requests.

• Partner with product on localization and compliance needs — data residency, GDPR, and whatever else European buyers ask for.

Why Now

We've proven the model in North America. The next phase is international expansion — and London is the beachhead. This role is how Pylon becomes a global company.

Requirements

• 5–10+ years selling B2B SaaS in EMEA — you have personally closed deals and understand how European procurement actually works

• Built a team from scratch — hired, managed, and developed GTM reps; not just carried a bag your whole career

• An existing network in the UK/EMEA tech ecosystem you can actually activate, for both pipeline and recruiting

• Comfortable doing everything from booking office space to running an enterprise QBR in the same week

• Based in London and willing to work in-person — we are building an office culture here, not a remote setup

Nice to Haves

• Experience at a US company expanding into EMEA — you know what it feels like to be the first person on the ground

This Role Might NOT Be For You If

• You want to manage a team without carrying a quota yourself — the first 6 months are about proving the EMEA sales motion, and that requires you to sell

• You are looking for an established playbook or support infrastructure — we are building it, which is exciting but messy

• You have only ever been an individual contributor and have not hired or managed before — we need someone who can do both

Our perks

🚆 Commuter benefits

🌱 Parental leave

🏝️ 14 company holidays + unlimited PTO

🗺️ Annual offsite

🍽 Lunch, dinner, and snacks at the office

🏋️ Fitness stipend

More about Pylon

Funding: Series B led by a16z and BCV ($51M total raised)

Founders: Advith Chelikani, Robert Eng, and Marty Kausas

Team: Currently 90 and growing!