IT Support Technician I
Electra· Boulder, United States·
Who we are:
Electra is reinventing ironmaking from the ground up with a breakthrough electrochemical technology that produces high-purity, clean iron and critical co-minerals. With two operating pilots in Boulder and a new demonstration facility underway in Jefferson County, we’re on track to reach commercial scale by the end of the decade. Backed by over $300 million and strategic partnerships with global leaders across mining, steel, and big tech, momentum is on our side. Recognized by Fast Company as a Most Innovative Company and a Next Big Thing in Tech, and named one of TIME’s 100 Climate Leaders, we’re building a company shaping the future of industry. If you’re looking to make an impact and join a team that’s driven, focused, and scaling, we want to hear from you.
What you will do:
This is a launchpad role. You'll start with foundational IT work, but from day one you'll have a front-row seat to enterprise Microsoft 365, Intune, Entra ID, and engineering software environments — and a manager whose job is to help you grow into the next level.
Responsibilities include:
- Serve as the first point of contact and maintain correspondence with IT support requests via ticketing system, Teams, email, and walk-ups
- Triage, resolve, and document Tier 1 issues: account access, password resets, MFA/Authenticator issues, printer setup, peripheral troubleshooting, basic Microsoft 365 questions
- Assist with new-hire onboarding and offboarding: laptop imaging, account creation, license assignment, hardware handoff, and desk setup
- Support hardware lifecycle tasks — receiving, inventorying, and preparing Lenovo laptops and other IT equipment
- Escalate more complex issues to senior technicians and engineers with clear, well-documented notes
- Keep our knowledge base and end-user guides current as you learn
- There is the possibility for a compensated on-call rotation with this position to support our industrial
What we need you to bring to the team:
- High school diploma or equivalent
- 1+ years of work experience
- A genuine interest in technology and a desire to build a career in Information Technology
- Strong interpersonal and communication skills with the ability to explain technical concepts in a clear, patient, and approachable manner
- A customer-focused mindset with a willingness to learn, ask questions, receive feedback, and continuously develop new skills
- Basic familiarity with Windows 10/11 and general familiarity with Microsoft 365 apps (Outlook, Teams, Word, Excel)
- Ability to follow established processes, work instructions, and standard operating procedures while completing routine assignments
- Demonstrated ability to manage multiple routine tasks, stay organized, and prioritize work with guidance from team members
- Comfortable working collaboratively in a team environment while also completing assigned tasks independently
- Ability to work on-site in Boulder and Broomfield Colorado, and occasionally lift/move IT hardware such as desktops, monitors, and boxes of supplies
- Ability to occasionally lift and move computers, monitors, printers, and other IT equipment (up to 40 pounds)
What we want you to bring to the team:
- 2 + years previous Help Desk, desktop support, retail technology, or customer service experience
- Exposure to macOS in a business or educational environment
- Familiarity with Microsoft Intune, Microsoft Entra ID (Azure Active Directory), Active Directory, or endpoint management tools
- Experience using an IT ticketing system such as NinjaOne, ServiceNow, Freshservice, Jira, or similar platforms
- CompTIA A+, Microsoft MS-900, Google IT Support Certificate, or other entry-level technical certification (completed or in progress)
- Exposure to basic scripting (PowerShell, Bash, or similar) with an interest in expanding technical skills
Compensation:
- The anticipated starting pay range for this position is $21.50 - $23.00 per hour and may be more or less depending upon skills, experience, and education.
Benefits For You:
- 100% paid premiums across all medical, dental, vision, telemedicine, short-term disability, long-term disability, and basic life insurance plans
- $1,800 in annual employer HSA contributions (health savings account)
Benefits For Your Family:
- 100% paid premiums across all medical, dental, vision, and telemedicine plans
- 12 weeks of paid parental leave
Benefits For Your Future:
- 401k with up to 5% matching contributions which vest 100% on day one
- Eligibility for incentive stock options
If you need an accommodation during the application or interview process, reach out to us at careers@electra.earth We’re here to help.