Order Management Specialist
Castlery· Johor Bahru, Malaysia·
erp
We’re rethinking homes for how people really live, and we’re looking for a Order Management Specialist to join our E-commerce team to help shape the future of living—one thoughtful detail at a time.
Success in this role means consistently delivering accurate and timely order management while leveraging Odoo and WMS to drive operational excellence and continuously improve logistics performance.
What you'll be doing:
- Coordinating with 3PL on daily operations, managing KPI Expectations and maintain a close relationship.
- Monitor, supervise and execute order management system.
- Reduce Order Turn Time by monitoring scheduling platforms to ensure that orders are being scheduled and delivered as quickly as possible.
- Answer customer inquiries and facilitate order change requests.
- Monitor, report and improve logistics KPIs.
- Provide clear instruction and feedback to third party delivery partners regarding objective and subjective KPI.
- Provide direct input into the existing user tools and make recommendations for process.
- Perform other job-related duties and responsibilities as may be assigned to you from time to time by the Company and/or your supervisor or manager.
What you'll need to succeed:
- Fluent English with excellent communication skills, both written and verbal.
- Proficient in Microsoft Office and Excel.
- Strong analytical skills
- Knowledge of ERP and e-commerce background is a plus.
Built for Real Life, Designed for What’s Next
At Castlery, we’ve spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change.
Now, we’re focused on what’s next: scaling with care, crafting better experiences, and growing a team that’s as intentional as our design philosophy.
If you believe that good homes create good lives, come build with us.