Revenue Operations Director (UK - Remote)

About Parcelhero Group

Parcelhero Group, founded in 2003, is a leading UK parcel delivery price comparison site, attracting over 5 million visitors annually. As a dynamic and forward-thinking technology company with over 130 remote employees worldwide, we are on a strong growth trajectory.

Driven by our commitment to innovative solutions and exceptional customer care, we offer excellent career growth opportunities, particularly as we continue to expand rapidly. We are now launching our new product, Parcelhero Pro, for DTC e-commerce merchants across the UK and the USA. This cutting-edge platform will empower retailers to streamline their shipping and fulfilment operations.

Our remote-first culture is collaborative and innovative, where every voice is heard, and we encourage initiative, adaptability, and ownership. If you're a dynamic and ambitious individual seeking a forward-thinking team, Parcelhero is the ideal fit.

Our Core Values: Committed to Quality | Create Amazing Experiences | Putting People First | Welcome Feedback | Inform, Educate, Innovate | Work Hard, Play Hard

About the Role

Parcelhero Group is seeking a senior, strategic Revenue Operations Director to own and advance the full RevOps function across our Sales, Customer Success, and Marketing teams. This is a Director-level role reporting directly to the Chief Revenue Officer, and is a critical hire for the business as we scale our SaaS subscription products and deepen our commercial reporting for investors and the Board.

This is not a build-from-scratch role. Our tech stack is fully live, Salesforce has been recently overhauled and is in excellent shape, automated reporting is running across the business, and all sales and marketing tools are operational. We need a Director who can inherit a strong foundation and drive it forward: expanding Salesforce, building more sophisticated LTV and churn models, advancing automation, and delivering the forecasting and modelling capability the business needs at Board level.

You will manage a team and will be the strategic owner of Salesforce, our BI reporting infrastructure (Power BI, Azure, GA4), and the full sales and marketing technology stack, including DotDigital, Storyblok, Clay, TAMI, RingCentral, Five9, and Calendly. You will partner directly with the CRO, Sales Director, Customer Success Manager, and Marketing Director to ensure every commercial decision is grounded in accurate, timely data. Your focus is on strategic direction, advanced modelling, and commercial insight.

The ideal candidate is a deeply experienced RevOps leader with expert-level Salesforce knowledge, strong hands-on BI and modelling capability, proven people management experience, and a track record of building sophisticated revenue analytics in a fast-moving technology or logistics environment.

What will you be doing?

• Team Leadership: Manage and develop direct reports. Set clear priorities, delegate effectively, QA their outputs, and ensure the team delivers at pace. Develop both individuals in their specialist roles and build a high-performing RevOps function.

• Salesforce Strategic Ownership: Serve as the Salesforce expert and strategic owner for Sales, Customer Success, and Marketing. Direct the architecture, pipeline expansion, and reporting configuration, working with the Salesforce Admin to execute and ensure the CRM continues to scale with the business. Our Salesforce environment is in strong shape; your job is to push it further.

• Revenue Reporting & BI: Own and advance dashboards and reporting pipelines in Power BI, Looker, and GA4, connected to Azure, delivering accurate, timely revenue reporting to the CRO, Sales Director, and Board. Take existing automated reporting to the next level, more sophisticated, more predictive, more actionable.

• LTV, Churn & Revenue Modelling: Build and own LTV models, churn models, and revenue forecasting models. Translate complex modelling into clear commercial narratives for the CRO and the Board. This is a core deliverable of the role, not a future aspiration.

• Automation & Process Advancement: Drive the next generation of RevOps automation across sales and marketing workflows. We have strong foundations in place; your job is to identify where automation can further reduce manual effort, improve data quality, and accelerate the revenue team.

• Full Tech Stack Management: Own and optimise the complete sales and marketing technology stack: Salesforce, Power BI, Azure, GA4, DotDigital (email marketing automation), Storyblok (CMS), Clay (outbound prospecting enrichment), TAMI (prospecting data), Calendly (scheduling), and Five9/RingCentral (call platforms). All tools are live; focus is on optimisation, integration depth, and performance.

• Sales Process & Pipeline Operations: Build on and refine core sales processes, lead routing, opportunity management, pipeline hygiene, and forecasting. Partner with the Sales Director to continuously improve sales execution through data and process, including commissions reporting.

• Marketing Operations Support: Support the Marketing Director with campaign attribution, GA4 reporting, email automation via DotDigital, and CMS operations via Storyblok. Ensure marketing spend is tracked and attributed accurately across all channels.

• Data Integrity & Governance: Own the accuracy and governance of all Sales and Marketing data across systems. Ensure all commercial data presented to the Board and to investors is accurate, consistent, and defensible.

• Cross-Functional Collaboration: Act as the primary liaison between Revenue Operations, Sales, Marketing, Customer Success, Product, and Finance. Lead ongoing change management on systems and process improvements across the revenue team.