Senior Omnichannel Solutions Specialist (WhatsApp, AI & Customer Experience)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Omnichannel Solutions Specialist (WhatsApp, AI & Customer Experience) based in Brazil.

This role is designed for a professional passionate about digital customer experiences, omnichannel solutions, and emerging technologies.
You will act as a strategic bridge between business teams, operations, technology squads, and external partners.
The position focuses on evolving digital service channels, especially WhatsApp-based solutions and AI-powered customer interactions.
You will help transform business needs into scalable, efficient, and customer-centric solutions.
Working across multiple stakeholders, you will drive alignment, execution, and continuous improvement initiatives.
This is an opportunity to contribute to innovative customer experience projects within a collaborative and technology-driven environment.