Senior Supervisor, Service Desk

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Supervisor, Service Desk based in United States.

This role leads a critical technical support function responsible for delivering reliable service experiences to employees and client-partners.
The Senior Supervisor, Service Desk manages daily support operations, team performance, and service delivery across multiple platforms.
You will guide a remote, distributed support team while improving processes, resolving complex issues, and enhancing user satisfaction.
The position combines people leadership, operational excellence, analytics, and technical problem-solving in a fast-moving environment.
You will help shape support strategies, establish best practices, and ensure service levels consistently meet business expectations.
This is an opportunity for an experienced service desk leader to build high-performing teams and drive continuous improvement across technology operations.