Sr. Customer Success Manager, Broker Channel

Sana's vision is simple yet bold: make healthcare easy.

All of us can agree healthcare is simply too hard in the US. And our members feel that pain day in and day out. We aim to create an experience that simply feels easy when you need to access our healthcare system. If you need something, you know where to go to get it with care that is a click (or as few clicks as possible!) away. What’s beautiful about a vision oriented toward “easy” is how it imparts a singular feeling. We instinctively know as humans when something is easy versus hard, even if we can’t explain why. We fight as a company to make an easy pathway available to all our members at every stage of their healthcare journey. If you feel passionate about delivering better healthcare to small businesses through a seamless care experience and affordable benefits, join us!

 

At Sana Benefits, we strive to be human with our customer relationships. We are growing fast and looking for a Senior Customer Success Manager, Broker Channel (Broker CSM) to help us manage customers throughout their journey. We are passionate about using innovative technology to elevate the health benefits experience of brokers, their small business clients, and their employees. As a Broker CSM, you will often be our brokers’ and their clients' primary point of contact and work alongside sales, product, operations, marketing, and support teams to serve our clients. You will be responsible for customer retention and expansion through building relationships with brokers, insurance agents, consultants, and their clients and ensuring that they have a best-in-class experience with Sana.