VP, Customer Care & Support

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a VP, Customer Care & Support based in United States.

This executive leadership role is responsible for shaping the future of a large-scale customer support organization within a rapidly growing consumer technology environment.
You will define the strategy, operating model, and team structure that drive exceptional customer experiences across multiple product lines.
The role combines operational leadership, customer advocacy, AI-driven transformation, and cross-functional partnership.
You will lead a large support organization, balancing service quality, efficiency, scalability, and customer satisfaction.
As a strategic leader, you will influence company-wide policies, support innovation, and improve how customers interact with the brand.
This is an opportunity to build and evolve a modern support function while partnering directly with executive leadership.